Social mediation

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This service aims to create or restore the social fabric by preventing or resolving conflicts through the intervention of a neutral and independent third party (Tandem) who guarantees communication between partners. Whether you have disputes with your neighbours, your landlord, another citizen, etc., the Tandem program can help you. As a third party, we will be able to have a perspective that will clarify the situation and facilitate exchanges to restore good relations and resolve conflicts. During the mediation process, the mediators remain impartial and undertake not to favor one or the other of the parties. In addition, mediators ensure that they do not come up with their own solutions, but rather help the people involved find the solutions themselves.

To start a mediation process, simply contact us. We will assess your situation to meet your needs.

Additional information

Social mediation is a confidential process, and no information can be used outside of this process.

The mediator remains neutral, using their tools, facilitates dialogue between two parties.

One of the objectives of social mediation is to restore a relationship between the two parties and each party is heard with respect.

Confidentiality, consent, respect, listening, neutrality and volunteering are the fundamental values of social mediation.

The advantages of social mediation

Consent as a priority

To work together and open the dialogue between two consenting and willing parties to the mediation process.

A dynamic approach

The social mediation process directs the parties by giving them means, tools and dialogue processes to offer them a means for respectful negotiation.

Increase the feeling of security

Social mediation gives the two parties a neutral space to dialogue and establish, if necessary, an agreement that satisfies them.

The impartiality of mediators

Mediators exercise an impartial role in order to bring the parties to take ownership of their own development and to work on their relationship.

Working on the relationship as prevention

Social mediation makes it possible to deconstruct beliefs and perceptions by highlighting the motivations and objectives of the parties. Thus, the process of social mediation acts as a prevention for future conflicts.

70% of situations have been resolved or have mitigated their consequences

The social mediation process contributes, through its impartiality, to conflict resolution.

The floor is with the citizens.

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Nadia

The elder abuse workshop gave me a better understanding of the dangers my aunt can experience!

Isabelle

Canada Summer Jobs Project: This is my third summer at PCAC. If I could sum up PCAC, it’s a cheerful, understanding team, guaranteed fun, a great work experience, great meetings and sunburn! It’s a job where you can fulfill yourself, make yourself useful to your company and learn something new about your city daily. Thank you PCAC, you have a place in my heart and on my resume forever!

Léonie

There was always graffiti on my way to work. It certainly gave a bad impression. So when the ACCP erased them, I found a little rest.

Jérémie

Canada Summer Jobs Project: Working for PCAC as a bike patroller is an incredible experience for me! Especially since it’s my first job. I feel very much a part of the team, thanks to my teammates and the PCAC employees. Also, knowing that the comments we make contribute to the safety of citizens is really rewarding!

Hans